Refund & Cancellation Policy

MasterClasses and Digital Educational Products

Customers may request cancellation and a full refund before accessing or downloading digital course materials and before attending or accessing a live or recorded MasterClass.

Once a customer has accessed substantial digital course content, downloaded instructional materials, or attended a live educational session, purchases are generally non-refundable, except where otherwise required by applicable law.

One-on-One Consulting

Consulting appointments may be rescheduled or canceled at least 24 hours before the scheduled appointment. Cancellations made at least 24 hours in advance are eligible for a refund or rescheduling.

Missed appointments and cancellations made less than 24 hours before the scheduled appointment are generally non-refundable.

Annual Subscriptions and Automatic Renewal

The Biz Flow Connect Business & Financial Literacy MasterClass is sold as an annual subscription. The price shown at checkout covers a term of twelve months from the date of purchase.

Unless cancelled beforehand, a subscription renews automatically at the end of each twelve-month term, and the payment method on file is charged the then-current renewal price for a further twelve months.

We will send a reminder to the email address used at checkout before each renewal is charged, stating the renewal date and the amount. If the renewal price differs from the price previously paid, that reminder will state the new price before it is charged.

A subscription may be cancelled at any time by contacting our customer-service team using the details on this website. Cancellation stops future renewals; it does not shorten the term already paid for, and access continues until the end of the current term.

A renewal charge may be refunded in full if cancellation is requested within thirty days of that charge and no digital course materials have been accessed or downloaded, and no live or recorded MasterClass has been attended or accessed, during the renewed term. After that, the cancellation and refund rules stated above for MasterClasses and digital educational products apply to the renewed term.

Duplicate or Incorrect Charges

Customers who believe they were charged incorrectly or more than once should contact Biz Flow Connect LLC so that we can investigate and resolve the issue.

How to Request a Refund

Refund requests must include the customer’s name, email address used for the purchase, order information, and reason for the request.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the customer’s financial institution. Refunds generally take 5–10 business days to appear in your account after they have been processed.

Nothing in this policy limits any refund or cancellation rights provided by applicable law.